Question 1

How do I book tickets for an event at The Grange Theatre?

Accepted Answer

Our box office is run and managed by Ticketsource
 
Book Online: www.thegrangetheatre.com/boxoffice

Question 2

Are there booking fees in addition to the ticket price?

Accepted Answer

No we include all booking fees into the ticket prices as we believe in what you see is what you pay. You still have paid a booking fee within the ticket price. In some instances this small fee is non refundable. This would be the case for any refunds that are done by management where the show is not cancelled.

If you wish to book over the telephone, there is a small non refundable fee that includes postage of your tickets.

Question 3

Do I need to print my e-tickets?

Accepted Answer

We encourage you to print as little as possible to help us reduce waste. However, we do need to scan customer tickets upon arrival at the theatre.

We suggest downloading your ticket to your phone or adding it to your Google or Apple Wallet. If this is not an option, TicketSource can send you physical tickets, or you can print the ticket yourself.

Question 4

I have ordered tickets to be posted to us over the phone and they havent arrived yet. What can I do?

Accepted Answer

Please allow extra time for tickets to arrive by post. Don’t worry, your booking will be on our list at the theatre, so you’ll be able to collect your tickets on entry.

Question 5

I have not received my E-tickets via email - what can I do?

Accepted Answer

Please check your junk mail folders for your tickets in the first instance. You can request new tickets to your event by visiting the dedicated Help & Support page at Ticketsource.

You can email our team at Theatre@thegrangetheatre.com. We will verify your email address and resend your tickets. Please note that we are a small team, and there may be a delay in our response.

Frequently Asked Questions

How do I book tickets for an event at The Grange Theatre?

Are there booking fees in addition to the ticket price?

Do I need to print my e-tickets?

I have ordered tickets to be posted to us over the phone and they havent arrived yet. What can I do?

I have not received my E-tickets via email - what can I do?