Frequently Asked Questions
Please find the answers to our frequently asked questions below;
No we include all booking fees into the ticket prices as we believe in what you see is what you pay. You still have paid a booking fee within the ticket price. In some instances this small fee is non refundable. This would be the case for any refunds that are done by management where the show is not cancelled.
If you wish to book over the telephone, there is a small non refundable fee that includes postage of your tickets.
We encourage you to print as little as possible to help us reduce waste. However, we do need to scan customer tickets upon arrival at the theatre.
We suggest downloading your ticket to your phone or adding it to your Google or Apple Wallet. If this is not an option, TicketSource can send you physical tickets, or you can print the ticket yourself.
Please allow extra time for tickets to arrive by post. Don’t worry, your booking will be on our list at the theatre, so you’ll be able to collect your tickets on entry.
Please check your junk mail folders for your tickets in the first instance. You can request new tickets to your event by visiting the dedicated Help & Support page at Ticketsource.
You can email our team at Theatre@thegrangetheatre.com. We will verify your email address and resend your tickets. Please note that we are a small team, and there may be a delay in our response.